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FAQs

What's different about Dongar adapters?

Unlike other dash cam power adapters, Dongar adapters are able to utilize autodimming and other powered rearview mirrors features to power your dash cam, helping you get rid of unsightly wires and drive without distraction.

Is there a product warranty?

Yes – all Dongar-made products come with a standard one (1) year manufacturer warranty. Information regarding third party product warranties (Garmin dash cams, Radenso radars, etc.) can be found on their individual product pages. You can submit a war

What's your return policy?

We have a 30-day return policy, which means you can request a return up to 30 days after your original purchase date. To be eligible for a refund, your item must be in the same condition that you received it and in its original packaging. Please note

How do I return an item?

To start a return, you can use our Returns Portal. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be

Will I receive my refund in the original form of payment?

Yes – all approved returns will be refunded via your original payment method. You can learn more about our refund policy here.

What shipping methods do you use?

We offer free economy shipping for all orders within the continental US, as well as UPS Ground ($7 and up) for most eligible orders and USPS Priority Mail ($7 and up). For all international orders (150+ countries worldwide), we offer shipping through

Where do you ship?

We ship to over 150 countries around the world. If you have questions about your country or city, you can reach out to Dongar support, or learn more about our international shipping policies here.

When will my items ship?

Items are generally shipped within 48 hours of order placement. All orders placed on weekends will ship the following business day. You can learn more information about shipping speeds here.

How will I know that my order has shipped?

Once your order has shipped, you will receive a shipment notification email containing tracking information as well as a link to track your package online.

What payment methods do you accept?

We accept Apple Pay, Shop Pay, Google Pay, Meta Pay, and all Major Credit Cards.

My camera shuts off when I come to a stop (engine start-stop). Is this normal?

If your vehicle has start-stop functionality, it may be normal for your camera to power off and on when your engine restarts at stops. Dongar rearview mirror adapters power your devices by using the power flowing to your autodimming mirror when your

I installed my Dongar adapter and now something isn't acting right, did my Dongar cause this?

Vehicle issues can arise when installing anything, whether OEM or aftermarket, into your vehicle. Installations may involve removing vehicle trim or disconnecting harnesses, and these parts can get damaged if done improperly. Therefore, the installer