Returns, Refunds, & Warranty

Start a Return

To start a return or exchange, please visit our Returns Portal. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return

What is your return policy?

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return. To be eligible for a refund, your item must be in the same condition that you received it in and in its original packaging. Initial shipping

International Returns

International orders are eligible for return for 30 days from the original date of purchase. To be eligible for a refund, your item must be in the same condition that you received it in and in its original packaging. Customers are responsible for all

How do I return an item?

To start a return, you can use our Returns Portal. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be

What do I do if I received a damaged unit or my adapter isn't working?

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right. We provide a one (1) year warranty for all Dongar products purchased directly from

Refunds

To be eligible for a refund, your returned item must be in the same condition that you received it in and in its original packaging. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If app

Warranty

Dongar Technologies provides a one-year warranty for all Dongar-brand products purchased directly from us or our authorized resellers. This warranty covers defects in materials and workmanship under normal residential use and conditions for a period

What payment methods do you accept?

We accept Apple Pay, Shop Pay, Google Pay, Meta Pay, and all Major Credit Cards.